FAQ

FAQ – Frequently Asked Questions

General Questions

How do I find the right size?
On each product page, you will find a size guide. If you need more information, you are welcome to contact us at support@amoura-official.com – we are happy to help!

How do I contact Amoura?
If you have any questions, you can contact us at any time. We aim to respond within 24 hours. Contact: support@amoura-official.com.

How do I use a discount code?
You can enter the discount code at checkout. Simply type the code during checkout and the discount will be automatically applied to your order.

Orders and Payments

What payment methods can I use?
You can pay with Klarna, Mastercard, Visa, Amex, Apple Pay, and Google Pay.

How can I cancel my order?
You can cancel your order up to 30 minutes after it has been placed.

Will I receive an order confirmation?
Yes, you will receive an order confirmation by email immediately after placing your order. It includes your order number, a summary of your order, and the delivery address.

Delivery

How long is the delivery time?
Delivery time is 7 to 14 working days. Delivery times are estimates and cannot be guaranteed.

How much does shipping cost?
Since we ship our products directly from the supplier to you, we save on transport and storage costs – which means we can always offer free shipping!

I haven’t received my order – what should I do?
Haven’t received your order? Sorry! If your package hasn’t arrived, please contact us at support@amoura-official.com.